How do I Initiate a return?

To make a return, submit your return request here .

How many days do I have to make a return?

You have 7 days from the delivery date to submit a return request.

What items are returnable?

Most apparel, shoes, and accessories are returnable within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and in their original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

The following items  cannot be returned:

• Items marked FINAL SALE
• Sunglasses
• Bodysuits
• Jewelry 
• Swimwear
• Lingerie
• Worn items
• Items with scents, deodorant, and signs of wear.
• Shipping fees

Will I get my money back?

For all returns we only issue store credit. Refunds are not available. 

Unfortunately, if the item is marked FINAL SALE it cannot be returned. 

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 
If you receive the wrong item or a faulty product we will cover the return cost.

How soon will I receive my store credit?

Once we have received your return please allow up to 3-5 business days for your store credit to be issued.

Still have questions? Email us at lailasaahir@loftyallure.com with your full name, order number and we will get back to you shortly.

By making a purchase on our website, you agree to this return policy.